We want to assure you that your booking is safe at MILESTONE and you are completely risk-free if your plans change and you can not take your MILESTONE apartment for any reasons.

MILESTONE therefore offers the Safe Booking Guarantee – this is how it works:

During your booking at MILESTONE you will conclude a contract with us and make a pre-payment of your deposit and booking fees.

If you – for any given reasons – have to step back from your contract at a later stage, you can do this under the following rules:

• within 14 days after the signature of the contract cancellation is free of charge and eventual payments will be refunded as a whole
• after that and until 3 months before your contract start you can step back from your contract with a cancellation fee of 150 EUR. You just need to send one e-mail to connect@milestone.net to do so. We will refund the rest of your prepayment to your account.
• after that and until 1 week before your contract start date cancellation is possible for a fee of one monthly rent, the rest of the prepayment will be refunded.

Only if its already closer than 1 week before your contract starts you will not be able to step back any more – this is the fair MILESTONE Safe Booking Guarantee.

We are looking forward to your booking request at www.milestone.net clicking BOOK NOW.

You can ask questions about booking at MILESTONE at any time to connect@milestone.net or via LiveChat on our website.

Our Central Reservations & Customer Service Team will be happy to assist you.

Stay healthy and safe!

The aim of MILESTONE is, and has always been, to offer our residents not only a place to live, but a home.

As many of our residents are currently far away from their families, it is now even more vital that we continue to offer them the feeling of security and safety, whilst respecting and supporting the efforts and hard work of healthcare workers and community and government offices around the world to contain this unprecedented event.

We therefore have taken several operational measures such as e.g.:

• Increased cleaning and disinfection intervals, especially focusing on the lifts, door handles, sanitary facilities in the common areas (incl. confirmation from our external cleaning companies that the cleaning staff has been specially trained for the current exceptional circumstances)
• Installation of disinfectant dispensers in the common areas
• Spit guard and floor adhesive for the reception
• Staff trained on mental health first aid and crisis handling

Our Resident Management Teams are still available for our residents during office opening hours to answer any question they might have.

We will continue to monitor the situation very closely and adjust our measures accordingly.