We want to assure you that your booking is safe at MILESTONE and you are completely risk-free if your plans change and you can not take your MILESTONE apartment for any reasons.
MILESTONE therefore offers the Safe Booking Guarantee – this is how it works:
During your booking at MILESTONE you will conclude a contract with us and make a pre-payment of your deposit and booking fees.
If you – for any given reasons – have to step back from your contract at a later stage, you can do this under the following rules:
- within 14 days after the signature of the contract cancellation is free of charge and eventual payments will be refunded as a whole
- after that and until 3 months before your contract start you can step back from your contract with a cancellation fee of 150 EUR. You just need to send one e-mail to firstname.lastname@example.org to do so. We will refund the rest of your prepayment to your account.
- after that and until 1 week before your contract start date cancellation is possible for a fee of one monthly rent, the rest of the prepayment will be refunded.
Only if its already closer than 1 week before your contract starts you will not be able to step back any more – this is the fair MILESTONE Safe Booking Guarantee.
We are looking forward to your booking request at www.milestone.net clicking BOOK NOW.
You can ask questions about booking at MILESTONE at any time to email@example.com or via LiveChat on our website.
Our Central Reservations & Customer Service Team will be happy to assist you.
Stay healthy and safe!