At MILESTONE, the minimum rental period is one semester. You can also book for two semesters or a full year (12 months). For shorter stays, just write to us. Contracts always start on the first day of the month and end on the last day. Typically, the contract year runs from October to September. A 12-month contract has an automatic renewal, while short-term contracts can only be extended based on availability.
In our German properties, most contracts are either indefinite or at least 12 months long.
No, at MILESTONE, apprentices, interns, and young professionals can also book an apartment.
The only exception is MILESTONE Bonn Beuel, where we only offer apartments to students with proof of enrollment.
Most MILESTONE properties offer single apartments with private bathrooms and kitchenettes. However, in Leoben, Linz, Aachen, and Wroclaw, there are also shared apartments for couples. Since we are primarily a student residence, requests for families should be made separately.
In MILESTONE Aachen West DENKMAL, there are also larger apartments available for families.
The amenities depend on the apartment category. A single or standard apartment is a private unit with a bathroom and kitchenette. In shared apartments, you have your own bedroom but share the bathroom and kitchen. Most deluxe apartments are wheelchair accessible and also feature their own bathroom and kitchenette. All apartments offer plenty of storage space. Bed linen, kitchenware, and bathroom items are not included but can be ordered through a move-in package or brought along.
In MILESTONE Aachen West DENKMAL, there are larger, unfurnished apartments over 50 m² that you can design according to your preferences.
Yes, if you are over 16 and have a legal guardian sign the contract with you, you can live at MILESTONE.
You can take a virtual tour (360° tour) of the buildings on our website at www.milestone.net.
However, if you’d like to see the buildings in person, you can do so during the Resident Manager’s office hours.
Click “BOOK NOW” on our website to view available apartments and rental durations for properties in Austria, Poland, and Portugal. For German properties, simply submit an inquiry via the contact form, and our service team will get back to you.
Booking at MILESTONE Chapter Lucia is only available for EUC students with a special booking code. However, you can join the waiting list by filling out the booking inquiry form, and we’ll notify you when an apartment becomes available.
Click on “BOOK NOW” on our website, choose your property, category, and rental duration, then click “BOOK NOW” again to start the booking process. Enter your details, sign the contract (within 72 hours), and pay the deposit and advance payment by credit card (MasterCard or Visa). After that, you’ll receive a confirmation email with a link to the tenant portal, where you can view your contract and book additional packages.
IMPORTANT: Once you digitally sign the contract, the booking is legally binding and non-refundable. However, you can exercise your 14-day right of withdrawal by contacting us via email.
If your desired date is not available, click on “Request Another Booking Period” to make a non-binding inquiry. We’ll then send you a booking link and a contract offer by email. Be sure to check your spam folder as well.
Just fill out the contact form on our website, and our service team will provide you with available options and prices. If apartments are available and you want to book, we’ll first send you a reservation letter and then your personalized contract via email.
Your booking becomes binding once the contract is signed. The payment of the deposit and advance payment completes the booking process.
If you wish to cancel, you can do so within two weeks after signing the contract. After this period, the cancellation period expires, and a cancellation fee will be charged.
If the available rental periods don’t suit you, click on “Request different booking period” and select your preferred start and end dates. Please note that we only offer full calendar months that begin and end on the first and last day of the month. Personalized requests depend on availability.
IMPORTANT: Once you digitally sign the contract, your booking becomes legally binding and cannot be canceled. However, you can exercise your 14-day right of withdrawal by contacting us via email if needed.
You can specify your preferred location in the comments section of your request. However, please note that bookings are made for apartment categories and not specific units, so we may not be able to fulfill all location requests.
For bookings in Germany, the apartment number will be stated in your rental contract.
You can enter the booking code/promo code in step 2 of the booking process (select payment method), and it will be automatically applied. If the code doesn’t work, please enter it in the comments section when submitting a booking request by clicking on “Request different booking period.” Make sure to enter the code exactly as provided by your university.
Note: Promotions cannot be combined.
Multiple bookings or requests are not allowed. If you’re unsure about the price, contract duration, or category, please contact us via email, and we’ll be happy to assist you.
Bookings and offers are usually processed only through our website.
Unfortunately, offers or contracts cannot be sent via email. However, bookings for apartments in our German properties are currently only possible via email.
Roommates in shared apartments are usually assigned based on gender. However, if you want to move in with a friend, colleague, sibling, or partner, mention your preferred roommate in the comments section of your request.
Please note that all future residents must submit their own booking requests and mention the desired roommate. We will do our best to accommodate your request.
If you already live at MILESTONE and recommend a friend, family member, or study colleague, you can benefit from the ‘Bring A Milestoner’ bonus.
The new booker must enter your name and the code ‘BAM’ in the comment field. As a resident, you will receive a one-time credit of 150 EUR / up to 915 PLN.
Please note that the code is limited to 5 new bookings per contract period.
If you are a new resident coming to MILESTONE through a Milestoner’s recommendation, select the option ‘Request a different booking period’ when choosing your room type category. Enter the BAM code (BAM followed by the name of the resident who recommended you) in the comment field.
The all-inclusive rent covers everything you use: a fully furnished apartment, utility costs (water, electricity, heating), unlimited internet data, and monthly cleaning services. Depending on the location, additional amenities like study lounges, a gym, a rooftop terrace, a garden, or a party room may also be included.
In Germany and the Netherlands, the all-inclusive rent is similar to other MILESTONE properties. Heating and utility costs are included as a flat rate, and your consumption is checked once a year. Depending on usage, you may either receive a credit or need to make an additional payment.
The communal areas vary depending on the location, but all of our properties feature cool amenities like gyms, study lounges, laundry lounges, club rooms with shared kitchens, rooftop terraces, and sometimes even climbing walls. For more information, check the respective location page.
All of our properties are equipped with surveillance cameras, and security companies conduct night patrols. The entrance doors are only accessible with a key or access card outside office hours. Residents are also advised not to allow unknown individuals into the building.
Not all properties have air conditioning, but it is available at Carcavelos Lombos. However, all our properties are equipped with heating systems.
Only small pets in closed containers are allowed. Dogs and cats are not permitted.
A SEPA direct debit mandate allows us to automatically debit your rent from your bank account. You’ll receive an email notification before each debit, so you know when the charge will occur.
After signing the contract, you’ll need to pay the deposit and upfront costs, including the final cleaning fee, service fee, processing fee, and booking fee.
These fees vary by location and can be found on the respective location pages.
Generally, no additional costs are charged by us. The washing machine and dryer are paid per cycle via a Wash App or laundry provider. If you rent the clubroom for a private event, additional cleaning fees apply. Rent itself has no extra charges.
Any damages to your apartment or the building will be charged separately, and you will be informed in advance by the property team.
No, we do not accept cash or card payments at our properties. These costs must be paid by credit card during the booking process.
If you don’t have a credit or debit card and cannot get assistance from family or friends, we can offer payment via bank transfer in exceptional cases. Contact the service team for bank details. Be sure to include your tenancy number in the reference field to ensure correct payment assignment.
Note that bank transfers take longer to process, so booking confirmation may be delayed.
Invoices are typically issued to the resident and cannot be made out to a company for individual bookings. However, you may inquire about specific cases.
If your booking link has expired, you can submit a new inquiry or proceed with your reservation on our website. We’ll send you a new booking link.
Please note, we can only send a booking link up to three times to ensure availability for other guests.
No, your booking will not expire once the contract is signed. It will remain in “signed” status until the deposit and advance costs are paid. Once paid, the status will change to “booking confirmed,” and you’ll receive your payment and booking confirmation.
We’re sorry if you need to cancel your booking. The Safe Booking Guarantee allows you to cancel within 14 days of signing the contract for a full refund. After that, cancellations up to 3 months before the contract start date incur a fee: EUR 150 (Portugal) or PLN 350 (Poland). You can cancel by emailing us through the contact form, and we’ll refund the remaining advance payment.
Cancellations up to 1 week before the start date incur a fee of one month’s rent, with the remaining advance payment refunded. No cancellations are allowed less than 1 week before the start date.
We’re sorry to hear about the delay with your visa. Unfortunately, we cannot change the start date of your contract. If the start date hasn’t passed, you can cancel the contract with a minimum of 2 weeks’ notice, subject to the applicable cancellation fees.
Bring yourself, your ID (passport or ID card) – and of course, a good mood for your new home! It’s a good idea to pack bed linens, toiletries, detergent, and kitchen items. Or, simply get the Starter Package, which already includes everything important.
And don’t forget: you need to register with the authorities – bring the form with you, we’ll help you with that!
Your contract specifies when you can move in – check-in is on weekdays.
If the 1st falls on a weekend or holiday, simply coordinate another move-in date with the Resident Manager.
Parking spaces are not available everywhere. Just ask your Resident Manager if there’s a spot available and what the cost is.
Yes! All of our buildings have a bike cellar or a storage area for safe bike parking.
To make your move-in easy, you can get a MILESTONE Starter Package – it will be ready for you when you arrive.
In Austria, Germany & Portugal:
In Poland & the Netherlands:
Prices? Ask your Resident Manager, send an email, or book it directly in the Tenant Portal.
If the monthly cleaning isn’t enough – you can easily book additional cleanings.
It is not normally possible to move in earlier, but just ask your resident manager if it works.
If so, a daily fee of 50 EUR will be charged.
In Austria and Portugal you can pay by SEPA direct debit. Simply enter your bank details at check-in and hand the form to your Resident Manager. Check beforehand whether your bank supports this.
SEPA is not possible in Poland – here you simply pay the rent by credit card in the Tenant Portal.
The rental invoice arrives at the beginning of each month and you will receive an email when the payment is debited. In Germany there are no invoices, but the payment details are in the contract.
No problem! If your bank doesn’t offer SEPA, you can simply pay the rent by credit card in the Tenant Portal.
There are no invoices in Germany, but you can find all the payment details in the contract.
No stress! If your bank does not offer SEPA, you can easily pay the rent with your credit card in the Tenant Portal. No invoices are issued in Germany, but you will find the payment details in the contract.
If the rent has not yet been debited although you have received a notification, take another look at the email – check the debit date. Make sure that your account has sufficient funds and that the direct debit has not failed. If the date has already passed and everything checks out, simply contact our service team.
Even if your apartment is intended for you alone, you can occasionally have a guest stay with you overnight. Just let the resident manager know by e-mail.
However, regular or frequent overnight stays by guests are not permitted.
The residents’ registration office is the office where you have to register your address when you move. This is mandatory in many countries. Registration is important because it confirms your arrival in the city and helps with official processes. It’s also a cool step towards settling down properly in your new life!
If something breaks in your apartment, you can either drop by the office directly or send an email to your Resident Manager.
If you notice any damage when you move in, report it immediately so that it can be repaired quickly.
During office hours, you can borrow items such as irons, ironing boards, vacuum cleaners, buckets, mops and board games from your Resident Manager free of charge.
Availability may vary depending on the building.
Each apartment has its own letterbox for post and small parcels. For larger parcels, you will receive a notification from the resident manager and can collect them during office hours.
Sometimes you will also find flyers or news from MILESTONE in your letterbox.
No, subletting is not permitted. The apartment may only be used by the contractual partner.
Internet is available 24/7 and is included in the all-inclusive rental. Our provider is ASK4, and there is no data limit – you can download as much as you want. Registration is via the ASK4 app. For the exact download speed, just ask your Resident Manager.
To access the internet, simply connect to the ASK4 WLAN and then log in via your browser.
You will receive more detailed instructions during your check-in.
First download the Wash app to your smartphone and register. You can then add credit, select the machine and book. You will receive more detailed information about the app and the machines when you check in.
Please note that the provider may vary depending on the building.
Yes, every spring we send out the rental prices for the coming year. To extend your contract, you need to submit your request and secure your preferred offers by the deadline to get the best deal. For short-term contracts, simply contact our service team and they will tell you whether an extension is possible.
Your Resident Manager will give you all the information you need.
The termination options are listed in your contract. Take a good look at the contract to understand the details.
There must be certain reasons for extraordinary termination, such as:
You must provide proof of the reason (e.g. a degree certificate). The notice period for extraordinary termination is one month, and it must always take effect at the end of the month.
For real estate in Germany, a statutory notice period of three months to the end of the month applies.
As soon as your cancellation has been processed, you will receive an e-mail confirmation from our service team.
If you have rented a parking space but no longer need it, you can cancel it at any time before the end of the month by sending an email to your Resident Manager or the Service Team. The termination will then take effect at the end of the month.
In Germany, parking space rental is open-ended and can be terminated by either party by the 3rd working day of the month at the latest, with the termination taking effect at the end of the following month.
Sure, you can change your apartment if you want. Just contact your Resident Manager or the Service Team and we’ll see what’s available. Please note that it is not possible to downgrade to a lower category.
If you move to a different apartment category, the rent may change. In addition, the final cleaning fee may be charged again if you move.
Termination without notice means that MILESTONE can terminate the contract without prior notice, for example in the event of violations of the house rules or criminal activities. As a rule, however, we must first issue a warning and wait for a notice period before terminating the contract.
Yes, if bank transfers are possible in your building, you can also transfer from a NON-EU account. However, please note that there may be additional fees that you will need to cover. We prefer payments by SEPA direct debit or credit card via the Tenant Portal.
You can meet the Resident Manager in the lobby during office hours.
The office hours are:
Monday: 14:00 to 18:00
Tuesday: 08:00 to 13:00
Wednesday: 09:00 to 13:00
Thursday: 09:00 to 13:00
Friday: 09:00 to 13:00
If the Resident Manager is not in the office at the moment, he will be back soon as he is probably in the building. You can also reach him by e-mail.
Yes, you can move out before the end of your contract. However, please note that the contract is still valid and the rent is still due. If you want to move out earlier, just let your resident manager know.
Sure, you can! To book the club room, simply get in touch with your resident manager, either in person or by email, and specify your preferred date and duration.
There is no rental fee, but a cleaning fee of 50 EUR will be charged and any damages will be charged separately.
Yes, if you will be away from your apartment for longer than two weeks, for example because you are traveling or visiting family and friends, please inform your Resident Manager.
You will receive the link to your tenant portal by email in your booking confirmation. There you will find all the information about your booking and apartment, you can view and download your contract, book additional packages, report damage and view and pay your bills.
You can contact your property manager at any time by e-mail or visit the office during office hours.
You will receive the contact details when you move in.
If you cannot be there in person when you move in or out, please inform your property manager in good time. It is usually sufficient to nominate someone to do this for you – you may need to give written permission.
It’s great that you want to remain part of the MILESTONE community! Moving to another MILESTONE property is no problem. Simply contact the service team for details on availability and the next steps.
You will need to sign a new contract for the new property and pay the deposit and final cleaning fee again. Your current contract will be terminated early and the deposit from your previous apartment will be refunded to you in accordance with the terms of the contract.
Sure, you can pay your rent in full and in advance. If you select the payment frequency “on reservation” during the reservation process, you will be charged the full amount for your entire stay and you will receive an invoice for the total rental price of the accommodation.
You do not need the password for your mother’s personal e-mail address to log in to your MILESTONE account. If you want to change the e-mail address to your own, simply inform our service team. Your username will remain the original email address, but communication will be sent to the new email address. The password is the one you selected when booking. If you have forgotten it, you can reset it at any time and you will receive a link to change your password.
Simply contact our service team directly and let them know your VAT number. We’ll add it to our system so that it appears on your future rental invoices.
However, please note that we cannot retrospectively issue past invoices with the VAT number if it was not provided at the time.
In our properties in Germany and the Netherlands, the rent is all-inclusive, as in all MILESTONE properties. The heating and operating costs are charged at a flat rate. Your consumption is checked once a year and, depending on your consumption, you either receive a credit note or have to pay extra.
If you need to stay a few days longer, simply contact your property manager to check availability. There is a daily fee of 50 EUR.
However, this option is not available if the apartment has already been re-let.
If you still have outstanding rent and would like to pay it in installments, simply get in touch with our service team. They will be happy to help you.
However, if your case has already been referred to a debt collection agency, you will need to contact them directly to arrange a payment plan.
Yes, you can cancel the contract extension. Just take a look at the cancellation conditions, which can be found under the question “How can I cancel my booking?”. All the steps and possible cancellation fees are explained in detail there.
The OBS is the organization that collects the broadcasting fee for TV and radio in Austria. Almost everyone in Austria has to pay this fee, but don’t worry – you don’t have to register or pay it yourself as MILESTONE will take care of it for you.
In Germany, the broadcasting fee is not included in the all-inclusive rental. You have to register there yourself and pay the fee separately.
While it’s not mandatory to have home contents insurance when staying at MILESTONE, we strongly recommend taking out liability insurance. This helps cover damage to the apartment and provides additional peace of mind during your stay.
Normally, the deposit cannot be used for the last rent, as it is intended for possible damages or extra charges (such as special cleaning) after you move out. In exceptional cases, however, we can deduct the last rent from the deposit if the amount is covered and there are no further charges.
During the apartment inspection, your property manager will go through the apartment with you to check for damage and whether a special cleaning fee is required. Make sure that the apartment is empty and that all garbage has been disposed of before the inspection.
Think about these steps before you move out:
This way, your move-out will go smoothly!
You are responsible for deregistering at the registration office yourself.
Redeeming your BAM code is easy! If you are a new tenant who has been referred to MILESTONE by an existing Milestoner, simply follow these steps:
And you’re done!
The BAM program rewards you for referring new tenants to MILESTONE. This is how it works:
When someone books with MILESTONE based on your recommendation, they should enter the code “BAM_your name” in the booking request.
If the new tenant uses your BAM code, you will receive a one-off discount as a thank you.
Important: If the new tenant forgets to enter the BAM code in the booking request, the bonus can unfortunately not be applied retroactively.
Your BAM bonus will be credited 15 days after the booking of the new tenant who used your BAM code. Once the bonus has been credited, it will be deducted from one of your next rental invoices.
The BAM bonus amounts are:
Currently, BAM bonus codes for MILESTONE recommendations can only be redeemed at our locations in Austria, Poland and Portugal.
There are two possible scenarios, depending on when the termination takes place:
You can earn up to 5 BAM bonuses per year! As a rule, you get a bonus for every new Milestoner you refer. This means you can refer up to 5 new Milestoners and receive the BAM bonus up to 5 times.
Unfortunately not. To qualify for the BAM bonus, the person using your code must book at the same MILESTONE location where you are staying. Referrals for other MILESTONE locations do not count towards the bonus.
The BAM bonus will only be paid out to the existing Milestoner who made the referral. However, if you wish, you can share your bonus amount with the new Milestoner!
As a Milestoner, you are not only at home in your current location – you can find your home in all MILESTONE cities! With your MILESTONE Pass, you can spend up to two weeks a year on vacation in another city for free. Whether in Vienna, Graz or on the beach in Carcavelos – as a Milestoner you are always welcome!
Remember: The MILESTONE Pass is only available if your contract period is at least twelve months.
No, the passport is for your use only or for a guest of your choice. It cannot be transferred.
Yes, the MILESTONE Passport can only be used during your contract period.
No, the two weeks cannot be split up.
You can only use the MILESTONE Passport once a year for a period of up to two weeks within your contract term.
Staying at a MILESTONE with your MILESTONE Passport is free of charge, but you are responsible for your travel and food costs. If damage occurs during your stay or special arrangements are made (e.g. for additional services), additional charges may apply.
To use the MILESTONE Passport, simply complete the application form with your property manager. They will then contact the service team to check the availability of the desired MILESTONE for your requested data. You will receive an email as soon as the service team gives you feedback.
Please note that the stay is subject to availability. If your preferred dates are already fully booked, you can either specify alternative dates or select a different MILESTONE. If your contract is for less than 12 months, you may still be able to take part in the Pass program, depending on your location.
Unfortunately, you can only use the MILESTONE Passport yourself as a Milestoner, and it is intended exclusively for your own use or for a guest of your choice.
Each resident must submit their own application if they wish to use the Passport.
Garentii is a simple alternative to the traditional rental deposit: instead of paying a high deposit, you can take out a rental deposit guarantee. The monthly fee starts at just €3, which is roughly the price of a cup of coffee. This saves you the high deposit and makes moving house much easier.
Garentii is an optional solution for tenants in MILESTONE Bonn Beuel and Graz Lend. If you meet the insurance requirements, you can pay a monthly fee instead of a high rental deposit. This makes it easier for you to move in and reduces the financial burden.
At the moment, Garentii is only available in MILESTONE Bonn Beuel and MILESTONE Graz Lend.
Stay tuned for updates!
Simply book as usual on our website and enter “Garentii” in the booking field or send us an email to connect.beuel@milestone.net (MILESTONE Bonn Beuel) or connect.lend@milestone.net (MILESTONE Graz Lend). We will then send you the link to take out your insurance.
The rates for Garentii depend on your risk profile and range between 4.4% and 8% of the deposit per year. In addition, there is a one-off processing fee of €80.
For more information, please read the insurance terms and conditions:
Austria – Insurance Terms and Conditions
Germany – Insurance Terms and Conditions
Unfortunately, Garentii is only available for our new customers.
There is no minimum contract period for Garentii. The rental deposit guarantee is valid for as long as your rental agreement is valid or until you cancel the guarantee.
Yes, you can cancel the rental deposit guarantee through Garentii at any time. However, please note that you may then have to provide a traditional rental deposit.
Yes, you can cancel the rental deposit guarantee via Garentii at any time.
However, please note that in this case you may have to pay a traditional rental deposit.
Garentii helps you avoid the high rental deposit and pay a monthly fee instead. This gives you more financial flexibility and maintains your liquidity.
Garentii is a trusted provider that works with reputable insurance companies to ensure that your rental deposit guarantee is reliable and secure.
