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The minimum rental period at MILESTONE is three months. It is also possible to book the apartment for a semester (4-5 months) or for an academic year of 12 months.
Please note that we only offer full calendar months and therefore the contract always starts on the first of the month, and always ends on the last day of the month.
In principle, the contract year begins on the 1st of October and ends on the 30th of September of the following year.
(A contract for 12 months for the whole academic year has an automatic renewal option. A short-term contract does not have this and can only be extended upon request, subject to availability).
In our houses in Germany, we only offer contracts with an indefinite period or with a minimum rental period of twelve months.
No, the apartments are not just for students. Trainees, interns and young professionals are welcome to book an apartment with MILESTONE.
In most of our MILESTONE houses we only offer single occupancy apartments (with private bathroom and kitchenette). In Leoben, Linz, Aachen and Wroclaw, however, it is also possible to book community apartments. Here you can also move in as a couple.
Please note, that we are primarily a student residence and therefore requests for families must be made separately.
MILESTONE Aachen West DENKMAL also offers the possibility to rent a larger apartment for a family.
That depends on the category.
A single or standard apartment is usually a studio with kitchenette, and a private bathroom.
In community apartments, you usually have your own bedroom and share the bathroom and kitchen with another resident.
Most DELUXE apartments are barrier-free and therefore easy to use with a wheelchair. This is also a single apartment with private bathroom and kitchenette.
Regardless of category, all our apartments are furnished and equipped with plenty of storage space, so you only need to bring your personal belongings and move in.
At MILESTONE Aachen West DENKMAL we also offer larger apartments with more than 50m², but these are unfurnished. This gives you the freedom to bring your own style into the apartment.
No problem. As soon as you have reached the age of 16 and a parent or guardian signs the contract with you, you can stay at MILESTONE.
You can take a virtual tour (360° tour) of the houses on our website www.milestone.net. However, if you would like to see the houses in person, this is possible during the office hours of the resident managers. You can find them on our website under Contact.
This is an annual fee and will be charged at the time of initial booking or renewal for a further academic year.
In addition to the cost of drawing up the contract, this fee also includes some of the following services:
If you click BOOK NOW on our website and select the building you want, you can see the free apartment categories and the tenancy periods that are still available.
For the houses in Germany, you can send an enquiry via the contact form. Our service team will get back to you as soon as possible.
Please note that booking an apartment at MILESTONE Chapter Lucia is only possible for EUC students with a special booking code. However, you can put your name on the waiting list by filling in the booking request form. We will contact you if we have any apartments available.
It’s very simple. You click BOOK NOW on our website and select the building you want. You will then see the available categories and tenancy durations.
If the desired duration and category are indicated, you can click on BOOK NOW (next to it) and you will be taken directly to the booking journey.
There you can enter your personal data and create, download, and sign your contract. (You have a period of 3 days to do this. After that, your reservation will expire and your reserved apartment will be released back to the booking system).
The last step is then to pay the deposit and the advance costs by credit card (MasterCard or Visa).
Once everything is done, you will receive a confirmation of your payment and booking by e-mail. In this email you will also find the link to the Tenant Portal, where you can review your contract, find out more about your apartment and book additional packages.
PLEASE NOTE: as soon as you have digitally signed the contract, your booking is legally binding and no longer expires. If you no longer need the apartment and/or have signed it unintentionally, you can make use of your 14-day right of withdrawal. In this case, please contact us by e-mail.
If the desired date is not indicated, you can click on “request other booking period” in the category and make a non-binding request.
We will then send you a booking link with a contract offer by e-mail.
Please check your e-mail inbox and your spam folder regularly.
You can then follow this link to the page where you can create your contract.
First, please fill out the contact form on our website.
Our service team will then contact you and list all availability and prices.
If there is availability and you wish to book, we will first send you a reservation letter.
We will then send you your personalised contract by e-mail.
Your booking is binding as soon as you sign the contract. The payment of the deposit and the advance costs is the last step of the booking.
If you have already signed the contract and are no longer interested in booking, you can still cancel your booking within two weeks of signing the contract. After that, the cancellation period expires and unfortunately, we will have to charge a fee for cancellations.
If the category you want is no longer available, you can of course either choose another or contact us by email and ask to be put on a waiting list. We will then contact you as soon as we can offer something suitable.
If the desired term is not offered automatically, you can click on the button “request other booking period” and choose the start and end date yourself. Please note, however, that we only offer full calendar months, which start on the first day of the month and end on the last day of the month.
You do not need a sample contract, as we will send you a booking link with a contract offer when you make an enquiry. You will then have your personalised contract to peruse and check, and this offer is non-binding until you sign it.
If you have a specific location request, please feel free to enter this in the comments field of your enquiry via our website. Please note, however, that the booking is always for a category and not a specific apartment, so we ask for your understanding if we cannot fulfil all specific location requests.
When you book an apartment in one of our German houses, you will already find the flat number in your rental contract.
We are happy that you have received a booking code with a discount from your university. Please enter this code in the comment field when you send your reservation enquiry via our website. Please note that we cannot provide a discount if the booking code is not the correct, agreed code.
Generally, we have tailored the apartment to you, or more specifically, one individual. If you would like to share your bed once in a while, just inform your Resident Manager via Email. However, in the case of guests who regularly stay overnight, this is unfortunately not allowed.
No, unfortunately it is not allowed to have multiple bookings or requests. If you are still unsure about the price and the length of the contract or the category, please contact us directly by email and we will be happy to advise you.
The booking can only be made via our website. Unfortunately, it is not possible to send the offer or the contract by email.
Booking for an apartment in our German houses is currently only possible by e-mail.
We usually divide the community apartments, where you share the bathroom and kitchen with a roommate, by gender.
However, if you would like to move into an apartment with a friend, colleague, sibling or partner, then you can already enter your desired roommate’s details in the comment field when making your enquiry via our website.
Please note that all future residents must make their own booking request and mention their desired roommate in the comment field.
We will then try to accommodate this request.
If you are already staying in a MILESTONE and a friend/family member or fellow student would also like to book with us because of your recommendation, then we have the “Bring A Milestoner” bonus for you.
Here, the new occupant only has to enter the code “BAM” in the comment field, followed by your name. You, as an existing resident, will then receive a one-time credit of EUR 150.
Your rent includes everything you use. This is your fully furnished apartment including all operating and consumption costs (water, electricity, heating, etc.). On top of that, you get full internet use with unlimited data volume and a monthly cleaning of your apartment.
Depending on the location this could also include, for example, learning lounges, the in-house gym, roof terrace, garden or club room.
In our houses in Germany and the Netherlands you have an all-in rent like in all MILESTONE houses, but the heating and running costs are included in the monthly rate. Once a year, the consumption for these is read and depending on your consumption, you will receive a credit note or a subsequent invoice.
The communal areas vary depending on the location, but all our houses offer great spaces such as gyms, learning lounges, washing lounges, club room with communal kitchens, roof terraces or even a climbing wall.
You can find more details on the respective location page.
The size of the beds varies depending on the location and category.
In all our houses there are CCTV cameras and security companies that make rounds of the houses at night. In addition, the entrance doors can only be entered outside opening hours with a key or access card. Our residents are advised not to let strangers into the house.
In all our houses there are CCTV cameras and security companies that make rounds of the houses at night. In addition, the entrance doors can only be entered outside opening hours with a key or access card. Our residents are advised not to let strangers into the house.
Not all of our houses have air conditioning. Unfortunately, we can only offer this in the houses Carcavelos Lombos and Porto Asprela (both in Portugal).
There is a heating system in all of our houses.
Unfortunately, only small animals are allowed in our houses. These must be able to be kept in closed containers. Unfortunately, dogs and cats are not allowed.
A SEPA direct debit mandate allows us to debit your rent directly from your account, so you can concentrate on your stay without having to worry about making individual payments each month. You will always receive an email notification before the direct debit so that you know when your account will be debited.
After signing the contract and in order to finalise the booking, we ask for the payment of the deposit (depending on the location) and the advance costs, such as final cleaning fee, service fee, handling fee and booking fee.
In principle, there are no further costs that we charge. The use of the washing machine and dryer is charged per wash cycle via a smartphone app and is paid directly to the provider.
If you would like to rent the club room for a private party, there are additional charges for cleaning. The rental itself is free.
If damage is caused, whether in your apartment or in the building, then we also have to charge for this. Of course, you will be informed in advance by the in-house team.
No, as we do not offer cash or card payment in our houses. These costs must be paid by credit card during the booking process.
If you do not have a credit card or debit card (MasterCard or Visa) to pay the deposit and fees and your relatives and/or friends cannot help you, we can offer payment by bank transfer in exceptional cases.
Please contact the service team directly, they will be happy to give you the account details for the bank transfer.
Please note that payment by bank transfer takes longer and will therefore only be visible when it arrives in our account, which may take a few days. Therefore, the booking confirmation will take longer.
Normally, invoices are always issued to the resident and therefore cannot be issued to a company in the case of an individual booking. You are still welcome to ask the team.
We’re sorry you missed the deadline and that your booking link is no longer active.
In this case, you are welcome to make a new request via our website. We will then send you a new booking link. However, please note that we can only send you a booking link a maximum of three times – this is to ensure fairness to others who are trying to book.
No, once you have signed the contract and made a binding booking, the link will no longer expire. Your booking status remains “signed” until you make the payment of the deposit and advance costs. After that, the status changes to “booking confirmed” and you will receive your booking confirmation.
We’re sorry to hear that you want to/have to cancel your booking.
In this case, the Safe Booking Guarantee applies:
Please note that if the start of your contract is less than one week away, you no longer have the right to withdraw.
Basically, it is a pity that you did not receive your visa in time.
As long as your contract has not yet started, you can ask if it is possible to postpone your contract. In this case we would send you a new contract.
If you have to cancel your contract, the normal cancellation conditions apply.
You don’t have to bring much with you except yourself, your passport or ID and your passion for a stylish designer homebase and readiness to meet new people from all over the world! To make it really cosy for you, it’s best to bring your own bed linen. And if you so wish, bring your things for the bathroom as well as dish soup and kitchen utensils with you.
Very important! So that you become an official Milestoner with letter and seal: Please don’t forget to register at the local registration office. We will sign your registration form and help you with any questions about the official procedures.
Move-in is possible during resident manager opening hours. As the first of the month is not always a weekday, you can always arrange a special move-in date with your Resident Manager Team directly.
The opening hours are as follows:
We do not offer parking facilities in all houses. It is best to contact your Resident Manager directly. The team on site can then inform you whether the house has parking spaces and whether they are still available, as well as how much they cost.
All of our houses have a bicycle apartment or a bicycle storage space.
To make your arrival even more pleasant, you can purchase one of our MILESTONE Starter Packages. These will be waiting for you when you arrive.
“Live” package: 1 set of bed linen (1 duvet cover, 1 pillow case), 1 sheet, 1 high-quality bath mat, bath towel, hand towel, liquid soap, and 4 clothes hangers – only €69.
“Eat” package: 2 small and 2 large plates, 2 cereal/soup bowls, 2 forks, spoons, knives and teaspoons, 2 cups, 2 large glasses, 2 small glasses, 3-litre saucepan with lid, 28-cm frying pan with lid, set of knives (3 sharp cooking knives), chopping board, kitchen towels, dish-brush, washing-up liquid, set of 3 kitchen utensils, napkins – only €89.
There is also the option to add additional cleaning if the included monthly cleaning is not quite enough for your needs.
In principle, it is not possible to move in before the start of the contract. However, you can ask your Resident Manager directly if it is possible to move in a few days earlier should circumstances affect the scheduled start-date.
There are two ways you can pay your rent.
If you would like to pay the rent by SEPA direct debit, we will take care of this for you so that you can concentrate on more important things. All you need to do is fill in your bank details in the appropriate form when you move in and hand it in to your Resident Manager.
If you do not want a SEPA direct debit, you can also pay your rent directly in the Tenant Portal using a credit/debit card.
The rent invoice is always posted in the system at the beginning of each month. You will then receive an e-mail notification that the bills are due, or when the rent will be debited from your account.
Please note that we do not issue invoices for the German houses. However, the payment information is regulated in your contract.
That’s not a problem. If your bank account does not offer this service, you can also conveniently pay the rent by credit/debit card in your tenant portal.
Please note that we do not issue invoices for the German houses. However, the payment information is regulated in your contract.
The rental invoice is always posted in the system at the beginning of the respective month and is then visible in your tenant portal. Once it’s visible, it’s due.
If you pay your rent by SEPA direct debit, you will receive an email notification letting you know when the rent will be debited. Usually, however, the rent is debited from your account around the 10th of each month.
We have designed your smart apartment especially for you, i.e. for one person. If you still want to share your bed: Please inform the resident manager – an e-mail is enough. However, if your guest stays with you frequently or even regularly, then unfortunately this is not allowed.
If your rent has not yet been debited, even though you have already received a notice for this, please check the email and the debit date it contains. Please also check whether your account has sufficient funds or whether the direct debit may have failed.
If the debit date is already a few days ago and your account is sufficiently covered, please contact our Service Team directly.
Every resident must officially register in the place where they live. Naturally this isn’t just for MILESTONE, it’s a legal requirement for everyone. But hey, it also shows you that you have arrived in your new life, in your city, at a MILESTONE!
No problem, just come to the office or send an email to your Resident Manager.
If you notice any damage when you move in, please report it immediately to your Resident Manager.
Items such as an iron, ironing board, hoover, bucket and mop and board games can be borrowed free of charge from your Resident Manager during office hours.
The items on loan may vary depending on the house.
Each apartment has its own letterbox, so if you receive letters or small parcels, you will find them there. If you have ordered something a little larger, you will receive a notification from your Resident Manager and can collect your parcel during office opening hours.
We will also post flyers and news from MILESTONE in your mailbox, so check it regularly!
No, this is not allowed under any circumstances. The apartment may only be used by the contracting party.
The house rules are included in your contract. However, you will also receive a copy of the house rules when you move in.
The internet is available to you free of charge around the clock. You can also stream as much as you like – there is no data limit (who doesn’t love a good series binge?). The costs for the network are included in the all-in rental price.
Our internet provider is ASK4 and you can log in using the app.
You can ask your Resident Manager about the download speed.
You need to connect to the ASK4 Wifi and then log in via the browser.
You will also receive detailed instructions and a description of how to connect to the internet when you move in.
First you need to download the AppWash app on your smartphone, then register. Then you can top up your credit, select and book the machine and off you go! You will also receive a detailed description and instructions for this service when you move in.
If you are lucky enough to have a one-year contract, you have an automatic renewal option. Every spring we publish the current apartment rental prices for the coming academic year. You then have until the end of June to apply for renewal of your contract and get a good deal on the renewal.
If you have a short-term contract, please contact our service team directly and they will inform you whether an extension is possible.
The termination options are regulated in your contract under points 2.12, 2.13 and 2.14 (this may vary depending on which building/country you have booked for).
For regular termination at the end of the semester with a contract end date of the 28th of February (winter semester) or 31st of August (summer semester), you will receive the corresponding form from your Resident Manager. The deadline is the 30th November to end your contract in February and the 30th April to end your contract in August. You do not have to give a reason.
To terminate your contract outside of the standard procedure, one of the “major cause” reasons regulated in the contract must be proved. These reasons include: Graduation, end of studies, military service, change of place of study, amongst others (please see your contract for the full list). This reason must be proven with evidence (e.g. confirmation of departure from your university). The notice period in this case is one month from the end of the current month.
The termination options for the German houses are regulated in your contract. However, the statutory notice period of three months to the end of the month applies here.
As soon as you have submitted your cancellation and it has been processed, you will receive an email from our service team with confirmation of cancellation.
If you have rented one of our parking space, but would like to cancel because you no longer need it, you can always do this at the end of the month by sending an email to your Resident Manager or Service Team. There is no cancellation period, but it takes effect at the end of the current month.
The rental of the parking spaces in the German houses runs for an indefinite period and may be terminated by either party at the latest on the 3rd working day of a calendar month to the end of the calendar month after next.
Of course you may change your apartment if you wish (subject to availability).
Please contact your Resident Manager or the Service Team. We will then check availability and possibilities.
If you also want to change the apartment category, the monthly fee may change after the move.
Please note that we have to charge the final cleaning fee again for a move to another apartment.
MILESTONE has the right to give notice of termination, but please note that your contract can also be without notice in serious cases.
If there is a breach of our house rules or a criminal offence, we may terminate your contract.
For less serious cases, we usually try to be fair and give you a warning and a period of notice first.
Of course you can also transfer from a non-EU account. Please note, however, that charges will almost certainly be incurred and must be taken into account.
However, we would prefer payments are made by SEPA direct debit or payment by credit/debit card in the Tenant Portal.
Please note that prices may vary from year to year due to inflation and index adjustments.
We always offer great promotions, so follow us on social media to make sure you don’t miss out! Furthermore, our prices are divided into new booker prices for new residents and renewal prices. We want to make sure that our Milestoners always get the best possible price
You will find your Resident Manager in the office in the lobby during office opening hours.
The opening hours are as follows:
If he/she should not be there, then he/she is probably out and about, looking after the building, and will soon be back in the office.
You can also contact your Resident Manager by email.
In principle, you are free to leave the apartment when you want, even if this is before the end of your contract. Please note, however, that if you leave before the end of your contract, your contract will still be legally binding and the rent will still be due.
If you wish to leave your apartment before the end of your contract, please contact your Resident Manager.
Of course you can!
Please contact your Resident Manager directly at the office or send an email with the dates and for how long you would like to rent the club room.
We do not charge anything for renting of the apartment itself, but we have to charge a cleaning fee of EUR 50.
If damage occurs, we must also charge for it.
If you are not going to be in the apartment for more than two weeks because you are travelling or visiting family and friends, please let your Resident Manager know.
You will receive the link to your Tenant Portal by e-mail with your booking confirmation.
In your Tenant Portal you will find more information about your booking and your apartment. You can view and download your contract, book extra packages, report damages and also view and pay your bills.
You can contact your Resident Manager at any time by email or come directly to the office during opening hours.
You will receive the e-mail address and other contact details when you move in.
If you are unable to be present when you move in or out, please inform your Resident Manager in plenty of time and let him/her know. It may be that your Resident Manager requires a written power of attorney from you, but in principle it is no problem if you provide a substitute person.
We are very happy that you want to stay a part of the MILESTONE community and move to another MILESTONE building.
A move is fine by us! Please contact the Service Team directly. They will inform you about the availability and what to do. In principle, however, you would have to sign a new contract and pay the deposit and the final cleaning fee again.
If you still have a valid, current contract, then this will of course be terminated. The deposit for the MILESTONE you are moving out of will then be returned to you as contractually agreed.
You can pay a one month´s rent or even all of your rental fees in advance.
Please note, however, that we cannot issue an invoice for the entire term, as the rental invoice is issued individually for each month.
You are welcome to inform our service team if you would like to change your e-mail address. You can then log into your Tenant Portal with your email address. The password is the one you selected when you made your booking. If you don’t remember it, you can reset it at any time and you will receive a link to change your password.
Please contact our service team directly and provide us with your VAT number. We will then enter it into the system so that it appears on the rental invoices. Please note that we cannot reissue past invoices if this number is missing.
In our houses in Germany and the Netherlands you have an all-in rent as in all MILESTONE houses, but the heating and running costs are included in the apartment rate. Once a year, the consumption for these is read and depending on your consumption, you will receive a credit note or a subsequent invoice.
If you cannot check out at the last day of the month and do not want to or cannot extend for another month, please contact your Resident Manager directly to see if it is possible to stay a few days longer.
Please note, however, that it is not possible if the apartment has already been rented to a new tenant.
If you find yourself in a situation where you have several unpaid rent charges and would like to pay them in instalments, please contact our service team. They will be happy to arrange something with you.
Please note: If your case has already been handed over to a debt collection agency, then you need to contact them directly.
If you have to cancel your contract for the extension of another academic year, please read the answer to the question “How can I cancel my booking? Here you will find the cancellation rules for your contract termination.
The GIS is the institution that collects the broadcasting fees for Austrian television and radio. Almost everyone who lives in Austria must pay this fee.
However, you do not need to register and pay the GIS, as MILESTONE pays the fee for you.
In Germany, however, you must register yourself and pay these fees extra, as they are not included in the All-In Rent.
You are not obliged to take out household insurance if you want to live at MILESTONE. However, it is highly recommended that you take out household insurance to cover any possible damage to the apartment.
Normally this is not possible, as the deposit is only used for any damages or extra charges (e.g.: special cleaning) after you move out. In exceptional cases, however, we can deduct the last rent from the deposit if it is covered by the deposit and no further charges apply.
The full deposit will be returned one month after the end of the contract, as stipulated in the contract.
Please note, however, that this is only possible if all the necessary documents have been handed in when you move out (deregistration certificate with the respective local authority, deposit refund application). If damages or extra charges are incurred, these will be deducted from the deposit and the difference will be transferred. If the deposit does not cover the outstanding amounts, the deposit will be retained and you will be notified of any arrears.
You will be informed by your Resident Manager about the billing of damages and extra charges during your move-out process.
Please arrange your move-out date directly with your Resident Manager by e-mail or in person at the office during opening hours.
The opening hours are as follows:
When you check out, your Resident Manager will go around the apartment with you and check if there is any damage or if there is a necessity to charge for special cleaning. Please make sure that your apartment is clean and that all rubbish has been disposed of.
You will need to deregister with the authorities and make an appointment with your Resident Manager to move out. We also ask you to pack your personal belongings, dispose of any rubbish and empty the fridge in good time. Also, please check and check again that you have packed all of your belongings and have not forgotten anything.
You must deregister with the local authorities at the registration office yourself.
As a Milestoner, you don’t have to just live in one place – you can call all MILESTONE buildings home. Your passport allows you to spend up to two weeks per year on holiday in another MILESTONE city for free. Vienna, Graz or the beach in Carcavelos – as a Milestoner you are always there! Please note that your trip is subject to availability, and your travel costs are not included.
Please note that you can only use the MILESTONE Passport if your usage contract is for at least six months.
No, you can only use the passport for yourself and with a guest of your choice, should you want some company. Unfortunately, it is not possible to pass it on to someone else.
Unfortunately, this is not possible. You can only use the MILESTONE Passport once a year for up to two weeks during your contract period. You cannot split the two weeks over several stays.
Staying in a MILESTONE with your MILESTONE Passport is free of charge for you. You only have to pay for your travel costs and food.
If you bring a guest, however, we have to charge you a small apartment rate of EUR 9 per day.
Please note that we will have to charge for any damages if they occur during your MILESTONE Passport stay.
It’s quite simple. All you have to do is fill in the application form with your Resident Manager.
She/he will then inform the service team and ask if a stay is available for the desired time in the desired MILESTONE. The service team will then contact you directly by e-mail.
Please note that we can only offer a stay with the MILESTONE Passport subject to availability. Therefore, if we do not have availability for the desired date, please understand and let us know another date or another MILESTONE building that would suit you.
Unfortunately, it is not possible to bring another Milestoner as a guest. Each resident must submit their own MILESTONE Passport application.
